The Siebenthaler Company

Tracy Van Heulen 3 months ago

I wanted to recognize Dan for the outstanding customer service he provided during my recent visits. My husband and I purchased a home late last summer and have been investing heavily in updating the landscaping, which has resulted in multiple trips to the nursery and the purchase of a significant number of plants. During many of our previous visits, we either encountered employees who weren't knowledgeable outside of their specific area or, unfortunately, weren't particularly attentive at all. Dan was a completely different experience. He was incredibly helpful, knowledgeable, accommodating, and genuinely interested in helping us find the right plants and solutions for our landscape. He took the time to answer questions, provide guidance, and make sure we felt confident in our purchases. In an industry where great customer service can make all the difference, Dan truly stands out. He is an absolute gem, and his professionalism and dedication are a big reason we'll continue coming back. Thank you, Dan, for making what can be an overwhelming process enjoyable and successful!

L L 4 months ago

I am extremely disappointed with the customer service and refund policy experience I recently had regarding an evergreen ornamental bush we purchased and was rated to survive outside. The bush was kept alive all winter in a pot. It remained healthy through the winter and had new growth in the spring and only began slowly dying about a month ago. When I brought it back and explained the situation, I was immediately refused a refund by a worker who claimed he was the manager. What made the experience even worse was the attitude — it honestly felt like he took pleasure in denying the refund rather than trying to help a longtime customer. I was told you can’t plant our plants in pots and have the warranty in tact. It has to be planted in the ground and die. Another female worker said Ohio is too harsh for potted plants outside. I have numerous potted plants outside that do just fine. I asked where this policy was stated because I had never been told that a bush kept in a pot over winter would void any guarantee. He first claimed it was printed on the receipt, but when I pointed out it clearly was not, he had to go back into the office to search for where it supposedly stated this pol

Barbara Westgate 4 months ago

No matter what I'm looking for, Siebenthaler's always has it! Healthy stock, high survival rate. Friendly, helpful staff. One of my top choices for plants and yard decor.

Lorie Parker Wade 11 months ago

I love this place, there are so many plant and tree choices, and the store itself has the most interesting decor and every gardening item you need. We were just in there again, and they are transitioning for the season, it’s looking so cozy!

Angela Woody 3 years ago

I’m sure it has more to do with the time of year of my visit, but I was disappointed with the plant selection. I gravitate to house plants, but I was looking at everything. It seems like the plants are higher in price, but are not super healthy or full for such a price. They had beautiful, healthy elephant ear lining the outside store front, but nothing similar elsewhere. They had a “vault,” with their more exclusive plants, but there were only three inside, and frankly, I didn’t think they were very unique. They have a HUGE selection of pots, and I’m sure if you had something particular in mind, they would have it. As I said, my timing was likely a contributor but I was disappointed with my visit